the workshops rail museum

Thanks for your review and great wrap. We have an ongoing partnership with Ipswich City Council for our annual Open Day that allows all Ipswich residents in for free for the day. It’s a great family day and the Museum and entire site really does put on a show for our busiest day of the year. For all other days (and for non-Ipswich residents on the open Day) admission fees apply. We are part of the Queensland Museum Network and run many other events throughout the year so check out our website for details. The Museum is always looking for more volunteers to help out with a wide range of tasks.Kind regardsAndrew Moritz, Director

Hi KarenThanks for taking the time to provide your review and I’m delighted your enjoyed your experience. We find that adults and children alike enjoy the Museum and it’s pleasing you were also able to recall some memories on your visit.Kind regardsAndrew Moritz, Director

Hi Danielle, thanks for your review and endorsement. We look forward to seeing you again soon.Kind regardsAndrew Moritz, Director

Thanks for your great review and I’m delighted you enjoyed your visit. Our team aim to create a great visitor experience for everyone so it’s heartening to read that both yourself and your grandchildren enjoy the Museum so much. We look forward to welcoming you back many times with your Annual Pass.Kind regardsAndrew Moritz, Director

Thanks for your review of your visit to the Museum. We try to create an engaging experience for all visitors but it looks like we didn't meet your expectations on this occasion, so I apologise for that. Good to read that you thought some parts of the Museum were interesting.Kind regards,Andrew Moritz, Director

Thanks for your review and I’m delighted to read you had such a great time on your visit. Our team aim to create an engaging and fun experience for everyone so it’s heartening you and your grandchildren enjoyed so much of what we have on offer. Delighted that you upgraded to an Annual Pass on your visit so we look forward to seeing you again soon!Kind regards,Andrew Moritz, Director

Thanks for taking the time to provide us with a review of your visit. It’s great to read you enjoyed your day with us. Sorry about your experience with the train ride and jumping castle in relation to payment. In addition to paying cash at the ride we also have the option of paying by EFTPOS in our Museum Shop and they will give the visitor a ticket for the ride. However, it looks like this message didn’t make its way to you on what was a very busy day. We’re in the process of updating our signage for the rides so we will include this information on the new signs. Thanks again for providing us with the feedback and we hope to see you again soon.Kind regardsAndrew Moritz, Director

Thanks for your review and I’m delighted you enjoyed your visit.Kind regardsAndrew Moritz, Director

Hi Karen, thanks for your review and it’s great your family enjoyed the Museum and the 'Day out with Thomas' event we have on at the moment. Our interactive exhibitions and play areas are always a great hit with the kids and I’m glad that you were able to enjoy the air conditioning of some of our displays! I’m delighted you had an enjoyable day.Kind regardsAndrew Moritz, Director

Hi Heather, thanks for your review and it’s great to read the Museum is a great place to visit with your boys. We look forward to your next visit!Kind regardsAndrew Moritz, Director

Dear Holly, thanks for your feedback and I’m sorry that we fell short of meeting your expectations on the Christmas Express Steam Train on Sunday. The trip was part of our ‘Santa Sunday’ event that was happening at the Museum and because there is only one Santa he stays at the Museum throughout the day to be part of that event. As such we are very careful not to promote the trip as a ‘Santa’ steam train. Our Museum staff were in festive style clothes and handed out activities bags which included a Christmas themed activity. Sorry about the situation with the strollers and we’ll discuss with Queensland Rail how we can manage this better on trips that include historic platforms where they are much shorter than modern suburban platforms. We will also speak with the organisation that controls the historic Grandchester station about adding a change table in the toilets to make the experience better for people with young children. Thanks once again for your review and please be assured that we are taking your comments on board so we can improve the experience in the future.Kind regardsAndrew Moritz, Director

Hi Debbie, it’s great to read you had a good visit. We do love seeing children enjoying their day at the Museum and engaging with all things rail as they learn while having fun. Our model railway is very popular with adults and children alike. Thanks for your review.Kind regards,Andrew Moritz, Director

Hi May, thanks for taking the time to review and I’m delighted to read you enjoyed your visit and our exhibitions. Look forward to welcoming you back soon.Kind regards,Andrew Moritz, Director

Hi Ron, thanks for taking the time to post a review and it’s great to read you enjoyed your visit (and our Cafe). Our Nippers Railway area for children is always a hit with our visitors! I’ll pass your comments onto the team.Kind regardsAndrew Moritz, Director

Hi Lea, thanks for your review and I’m delighted to read you love the hands on exhibitions, and that you’re a regular visitor. Thanks also for your comment about the volume of the shows during our Day out with Thomas event and I’d like to let you know that we now offer two storytelling sessions with The Fat Controller which are quieter than the shows. These will be on at 12noon and 1pm for upcoming Day out with Thomas event. Looking forward to seeing you back at the Museum soon.Kind regardsAndrew Moritz, Director