coco key water resort

If you live near Rockford & want something to do it's ok. Using the word "resort" is laughable. I certainly wouldn't drive hours to go here. Probably the best time to go is in the summer when everyone else is @ Magic Waters.We've been here 3x and that's enough for me. 1st visit (maybe a year after it opened) some kiddie water slides were physically broken or not working & the netting that kids crawl across was torn & frayed in @ least 1 layer. Lifeguards @ that time seemed young & pretty much interested in chatting & flirting w/1 another.2nd visit last year, same thing with the lifeguards as the 1st time. Not a huge deal for me because I actually watch my kid, unlike more than 1/2 the stellar parents there! 2nd time I used the locker rooms and shower. Disgusting.... moldy & broken. We heard they were shutting down for a few months to address the problems. 3rd visit, today. Since they've changed their hours to only 3 days a week, we decided to go on the day it's open the longest. Maybe that was our mistake. Too crowded for the space. Every locker was already taken & we got there 2 hours after it opened. Hard to find a place to put your things when so crowded and no lockers, luckily we found 2 chairs.The gangbangers played nice & overall most people were polite. No place to change in the locker rooms, too crowded. Had to use a bathroom stall. Peeked in the shower area & it did look better than last time.Here's my gripe....not once but TWICE someone vomited, YES VOMITED, IN THE POOL!! Freaking nasty. The staff then has to close off everything( for an hour), but the itty bitty kiddie pool. Parents if you're kid weighs more than 75 lbs YOU should parent and tell them not to be in the pool that's probably meant for kids 6 & under!! Omg that poor lifeguard!! Not once did any other lifeguards come over and help him when literally every person in the place tried to go in this area meant for little kids. I even told another lifeguard he needed help & nothing. Ridiculous. This time the lifeguards were more attentive, but mainly for running. Except the kiddie pool guy, he should get a medal for having to put up with that crap! When asked how much longer we had to wait, just expect the standard answerof 45 minutes no matter when you ask. No 1 will offer to compensate you in any way for the inconvenience.So don't expect it even if you ask politely. Hello management, a free drink or slice of pizza is @ least something!In between barfs I went to the food area once the crowd cleared out of there. Ordered a pretzel and fries. I got the last pretzel & was told they were out of fries. Mind you they still had over 6 hours til closing. I asked if I could get a slice of pizza & was told no they only sell it by the whole pizza ($7 cheese). Watch where you step because of the pigs who drop food & who knows what on the ground & no one cleans it up.Lastly there was also another pool area that was drained and obviously closed for some reason. After 4 1/2 hours (almost 2hrs of which the areas were closed) I couldn't have been happier when my 5 yr old said he had had enough!Sidenote to parents: It is your job to watch YOUR kids. Lifeguards are there for emergencies and to enforce the rules. As a parent I am appalled at the lack of even mediocre parenting here & at other kid/family friendly establishments.

I was very nervous after reading all of the negative reviews on here. I am glad we went despite them. The kids had a blast! Water was perfect-plenty to do- staff was freindly. I will definitely go again

First off, I have noticed that after reading reviews of the WATER PARK, i felt skeptical. I also had noticed that so many people have wrote terrible reviews for hotel service and not reviews for the water park. Let me get this clear to people, DO NOT MAKE REVIEWS FOR THE HOTEL, THIS IS THE WATER PARK, NOT THE HOTEL!! And yes, the water in the park is a bit cloudy and murky, I had talked to the GM and he had said that they have made progress since he has joined, and he is talking to the owner to help get new lights, fix air vents, and get better cleaning supplies. So give is some time and hopefully it will get better.

Brought my 10 and 11 year old. They were done in a few hours. Lifeguards were inattentive about safety of the slides and if the slides were clear for someone to go down. No towels anywhere. No seating. Not clean - large groups of people with large pizzas everywhere! Very cramped inside, with little space separating walkways, tables and swimming areas. Highlight was the big slides and the big water bucket. The lack of cleanliness and attentive staff will keep me and my family from going back.

This place is nasty... Unkept.. Ran out of food and drinks on Sunday morning. The ground had stuff all over and never cleaned up. Tables never wiped down from the night before. Lockers were either borked or wouldn't open. Toilets were disgusting!!!! No towels on Saturday or Sunday cleaned or dried!Absolutely horrible experience and would never come again!!!!

I have visited this resort on many occasions. when they first opened, it was very nice and clean. This last year has been a total change. Every time I take my daughter there, they are closed for some sort of issue with the water, the locker rooms are disgusting (diapers and dirty underwear on the floor, either no water pressure or no hot water in the showers, swimsuit dryer broken, no towels) horrible customer service! They gave me passes to use on another day because of water problems and now they won't even honor them because supposedly they had a lot stolen...I will NEVER waste my time or money going into this establishment again!

We were a group of 7 and purchased tickets and visited on 1/24/2015 (so roughly spent $105) and came to find out as we entered that the water heater for the lazy river, hot tub and the large play island was broken....the staff knew this but didn't tell anyone or post a sign as you paid on the way in. Imagine swimming in January without a water heater! We spent about 30 minutes and left....worst $100 ever spent. The maintenance guy came and took the temp of the lazy river when we were standing there....62 degrees! The management gave us vouches when we asked why they didn't disclose info when we purchased tickets. We turned them down...even with free tickets the place is disgusting...bathrooms are nasty and only had one functioning toilet room door in the ladies. The pool that was heated had the water proofing membrane picked to pieces leaving the edges of the pool foam exposed for little kids to pick at. I wished I would have taken pics to post so that no one else wastes their money. You couldn't even pay me to go back there....

My Husband and I had been excited to hear that we were invited to a weekend resort getaway. We went with friends who had gotten the trip as a gift. We are all from the Dekalb area and had never been before. Upon arriving, we were subjected to wait in a long line that was out the door. When we finally got to the desk We had asked for a room with a balcony since we were told it'd be no extra charge. We went to our room and found that it had a door for a balcony but it was padkocked shut because there was no balcony. We returned to the front desk and her response was "oh that room doesn't have a balcony?" We were given another room only to find our key cards didn't work leaving us locked out of the room because apparently it had never been checked in. Finally got into our room after 3 hours. The room itself was clean but the walls are paper thin so better hope that you don't get obnoxious neighbors like we did. The ENTIRE hotel was outdated and old, the overall hotel seemed clean but service and environment was not worthy of "resort" status. The water park was small and overcrowded, the water was ice cold, hot tub was out of service, water park bathrooms were disgusting, half the arcade games didn't work, the tiki hut was out of certain food. Then we were told we had a free continental breakfast. We waited for an hour in line before we even made it up there then were told we could only go through once. It was mediocre and by the time we got up There they had been out of certain food. The breakfast staff was decently friendly but there had been no where to sit. The people who were there were appalling, cussing at their children, loud, walking the halls barefoot and in scantily clad clothes, not watching their children. We even had the people across rooms from us lose their 4 year old because they had just let her roam...she was found in another room. And upon checkout thEY "lost" and couldn't find our paperwork to check out which took another hour. To sum this up, I've been to a lot of resorts and this was the worst resort experience of my life. The front desk didn't even know their rooms, people we're double booked, it was chaos.They advertise a value of 4 water park admissions, arcade entrance, a free pizza and drink with an over night room. Not worth it. The arcade doesn't charge admission in the first place, anyone can walk in off the street. We could barely even use the water park because it was overcrowded and unless we wanted to pay more to drink, they had no place for the adults...no relaxation area. The only value was the pizza and cans of soda and even that was mediocre and the breakfast experience was ridiculous. I've never ran into these problems anywhere else. Save your money. Go to the Dell's or another destination. People are terrible and you feel like you're in the ghetto. Service is terrible. Definitely not worthy of being called a resort. They really need to overhaul this place, seems like a lot of people have had the same experience.

The waterpark air temperature was cold, the water was cold and full of people you'd cross the street to avoid. Only went once and we'd booked 3 nights at the associated clocktower hotel which was also terrible but like many others we had to retreat to its filthy pool area (it was at least very warm) to swim in warm water without being overrun by the less desirables and their unsupervised children. The clocktower wanted extra for everything inc fridge (really, it's supposed to be a family resort with babies and toddlers) and again the pool area was dirty and dangerous. Filthy scum line around the pool, broken pool ladders which hurt my 3 yr old, never any pool towels, All reported and nothing done) and overwhelmed staff who i suspect are victims of management cutting things to the bone. Car park was iced over for the entire time which made getting to and from the car with a 3yr old quite dangerous. Just pay more and go somewhere else. That's advice I ignored before booking so don't make the same mistake i did.

I booked two rooms for a birthday party, one of our rooms didn't lock! I was promised it would be fixed and upon returning from the waterpark at 10pm with 9 kids, the lock was not fixed! I asked for a refund for the room and had to sleep with 9 kids in 1 room! Instead of them refunding my room I have a charge on my credit card for a third room! Customer service is horrible, parking not plowed, hotel is just gross out dated and dirty. Every time we asked for towel in the waterpark it was a 30 minute wait. They're also very understaffed. It takes for ever to get checked in and if you need anything expect to wait an hour and that's if they remember.

I attempted to call and email for several days in an attempt to schedule a large family party (40 people) and when the Sales Manager finally returned my call he acted extremely inconvenienced by having to answer any of my questions. When I asked if they offer any discounts for such a large group he acted like I was asking for him to donate an organ! He called me back to offer me a $1.00 off per person and then said I would need to rent a meeting room for an extra $100 per hour!!! How is that a savings? I will never attempt to plan anything here again! There are too many other places willing to work with a larger group!

Check in was unorganized & took 2 hours but it was new years eve & they were understaffed. If you are expecting 5 star service & hotel stay away. Everything was clean but outdated. The staff was friendly but slow to respond. I had fun but more importantly my son had a blast! I would go again. But this hotel is only for the laid back & patient. It is a great value & you will have fun if you are relaxed.

Let me start by saying that the girl at the desk during check-in was rude. She gave us different information than what I was given over the phone when I booked the room. The family rest room inside the water park was probably the dirtiest I have ever used! There were only about 15 tubes for the slides and the lazy river. The cafe was out of fries, chicken nuggets, ranch, and a couple of other items. We had two towels in our room (a room for four people) and we waited for over an hour when we called for more. My husband finally went and got them himself. The toilet wouldn't flush right and the shower had one temperature... Scalding!!! Don't waste your money!

Went there with my husband and daughter along with friends and their 3 kids for NYE. Check in was 3pm and at 5pm we were still standing in line. The line was about 45 people deep. While standing in line we heard multiple complaints that the rooms were disgusting, they were double booking rooms, a couple walked in on another couple because they were given the same room, the waterpark was freezing, and the attached restaurant was closed. We finally got to the counter where they had 2 employees working and we were told our rooms weren't ready because housekeeping didn't get to then yet. Thank goodness we didn't even give them an opportunity to take our money for their crappy place. Took the kids and went across the street to the Holiday Inn. I will never go back or recommend this dirty place to anyone!

My daughter enjoyed herself, but my wife and I DID NOT! The other patrons seemed to be there as a group, family I'm guessing. There was a (possibly 8yr old)little girl in the younger sized pool acting out what looked like she was grinding the floor. Very disturbing that she has even seen that to mimick it. But once I saw and heard her mother I was no longer surprised. Wearing clothing WAY TO SMALL,with obscene language on it, cursing at her kids to get out of the pool. Not bc the child was acting inappropriately but bc they were leaving. This type of Patron seems to be a regular at Co-Co keys Rocford,as I said "Rockford Finest". Aside from the patrons, the water park was dingy and cold. The locker room was the same. If you really want to enjoy yourself I suggest going to the Dell's. It's s bit of a drive, but the hotel's and water parks are second to none when it comes to anywhere in a 2 hour radius of Rockford. My HIGHLY RECOMMENDED SUGGESTION. DON'T WASTE YOUR TIME, OR MONEY!