epic air trampoline park

We had a 6 year old birthday party here and it was excellent. Karen was our party host and she was outstanding interacted with the kids and the birthday girl. All guests had a great time adults and children.

I would go back, but I would look for deals on groupon if they exist. Note, you must sign a waiver before you can jump and you have to purchase trampoline socks at the front desk.

We go here with our 2 and 4 here olds all the time any they love it. Try to go during non peak time with small kids cause the bigger kids can be a little rowdy and bump into them. Not that big of a deal but just a precaution. The foam pit and dodgeball arena are my 2 kids favorites.

My sons have had birthday parties here and been guests of parties here. We also have just come to jump to burn off that energy!They don't get bored here...and we usually see a friend or two we know. There is plenty of room for the parents to watch the kids jump or even participate.

2 teenagers + 2 adults+1 hour jumping=great time with the 4 person jumping deal that included pizza. Saturday night from 5-6 pm there were not many other jumpers which surprised me. The birthday parties were chaperoned. As long as you can smile and enjoy other jumpers, it's a fun experience for a good price.

Hello,We are sorry that you are disappointed with your experience at Epic Air. The special you are referring to is our 4-pak special on Fridays and Saturdays from 5pm-8pm. When four jumpers come in together as a group and pay full price for a one or two hour jump each they each receive a free slice of pizza. It does not apply to 3 jumpers or 2 jumpers or 1 jumper. It applies to 4 jumpers coming in to jump. If you would have had 4 jumpers, then the special would have applied. It is meant to encourage groups of 4 to come in together. That is why it is called our 4-pak Special. We have specials almost every day of the week. We have our Charity of the Month on Tuesday and Spiritwear and Wednesdays. You can save $3 on a one hour jump and $5 on a two hour jump. We also have a special Tuesday-Thursday where if you are an existing customer and you bring in a new customer your receive $5 off your jump (the existing customer receives $5 off). All of our discounts can be found at: http://www.epicairpark.com/epic-discounts/. I can understand your point that you could have only bought a one hour jump for 4 people and spent $48 and that you spent $54 for 3 jumpers. But the special is designed to have 4 customers come in and jump. Our system is not programmed by the dollar amount spent, but rather by the number of jumpers. Our Specials are not designed to be altered. We would be glad to send you 2 free one hour jumps for the inconvenience. Please send an email to info@epicairpark.com and refer to this correspondence. Please include your name and address. Thank you for taking the time to give us feedback.

I went here for my birthday. There was an unexpected cost. Everyone needs to buy special socks or you have to jump in bare feet. At least you get to keep the socks. We really only lasted an hour on the trampolines. It gets really tiring and the volume of little children reduces the excitement for adults to participate. I think they may have adult nights and that might be more fun. The facility was kept clean. It is fun if you are looking to do a different type of exercise. It is definitely a great place for kids under 12.

We have gone several times to Epic Air. The staff is friendly and my kids had a great time. I have a 6 and 3 year old and both of them enjoyed themselves.

We came here with friends and my daughters had a great time! After reading some of these reviews, I agree with some of them. They show you a safety video before you start, but I think that it could be a dangerous place if you are not careful. And they do have an area designated for kids under 7, that is good for little ones. We had a great time!

I just brought my Junior Leaders PE class there from South Elgin HS and we had a blast!! Everyone that worked there was great to work with and treated the students very professionally. The young men did a great job monitoring the students and the park was very clean. All of the PE students commented on how much fun they had and are asking if we could go again next week :) I highly recommend this place for a party, field trip or just if you want some exercise!!!

We are sorry to hear of your experience and we would like to clarify a few things. If someone is on the trampolines, then they are considered a jumper and need to pay. When you bring your toddlers to a public pool, do you get in for free (even when you don't swim)? If you go to an amusement park and don't go on any of the rides, do you get in for free? At these places you pay even when you do not participate. You do not pay at our park if you do not jump. You do pay, if you jump. If you are merely assisting a young child onto the trampoline, you do not pay. However, if you are going to participate with them, then you pay. The competition is not cheaper. Their party package for 20 is $484 compared to ours which is $350. So if you want to think the parents jump free at the competition, think again. You are paying for them to jump - regardless if they jump or not. Where at Epic Air, we only charge you, if they jump. We do not sneak in the charge through over-charging on other items. Each addtional jumper is $15. Unlike the competition which is $22 for an addtional jumper. Here's the breakdown: Their base price for 12 jumpers is $250 plus $176 for 12 additional jumpers ($22/jumper ) for a total of $426. This includes only 1 slice of pizza per child (20 slices) and one bottle of water per child. Their Party Host sets up and cleans up and does not interact with the kids on the court. Their package also does not include a t-shirt. Our Birthday Party Package includes 2 slices of pizza per child and a choice of 8 different fountain drinks. The competiton will charge you $5 per pitcher for a fountain drink and $16.50 for 8 slices of pizza. Needing 2 more pizzas and 5 pitchers of a fountain drink to compare to our Birthday party package, that is an additional $58. For a total of $484 (which still does not include a t-shirt) compared to our $350 package.As for the time in between parties, we allow 30 minutes. As a courtesy to the party coming in next, we try to keep each party on schedule so there is not a domino effect. The party is 2 hours, not 2 1/2 hours. We welcome parties to move to another area if they are running past their time. We are complimented all the time on the friendliness of our staff and the way they interact with the customers. We are very sorry you did not experience this and would love for you to email us directly so we can offer you to come back to our park, on us. We take a lot of pride in our park and we believe it shows through the friendliness of the staff as well of the cleanliness of the entire park. We truly are sorry for your experience and hope we can make it up to you. We also offer a survery that we send out the end of each party to encourage feedback so that we can make improvements, if necessary. We hope to hear from you so we can formally rectify the situation.

My daughter was invited to a Birthday Party at Epic Air over the weekend and it is ALL she is talking about. Her and her friends had a blast. I stayed for awhile and was very impressed by the attentiveness of the staff and how friendly everyone was. The party host of the birthday party was very interactive. Most of all....CLEAN! Very important to me, as a mom. Highly recommend Epic Air for a party or just to release some energy!

What seems to be a place of great fun, sadly we found out the hard way that it can be a very dangerous place. Anytime you have to sign a waver before playing really think about if it is worth it? The place itself is clean, and the employees are all very nice! We took our kids there(ages 14 & 11) and met up with their cousins (ages 14,12 & 9). After about an hour of jumping my oldest ended up fracturing her ankle. (Is now on crutches and out of sports for 6 weeks). My youngest has been complaining that her back is sore, and come to find out my nephew has a sore arm from landing on it while there. One of the parents(who is a nurse that works in a hospital close to Epic Air) of a girl on my daughters soccer team saw my daughter and asked what had happened to her ankle, after telling her the story, she told my daughter that they often see kids and some adults that come in from Epic Air with injuries. Gosh, it's only our second time at a trampoline place(the first time was at a different place and no one got injured) unfortunately now that this has happened and the more that we know about this place and others like it, the risk outweighs the fun for us. It's just not worth it for us! We will never go again!

My son went here for a birthday party. tons of fun. He slept well that night. The place appears to be very clean and the staff was helpful

I have a hard time finding places to take my over active son, as a single parent it is frustrating.THANK GOODNESS I stumbled apon this INDOOR recreation park. It is wall to wall trampolines where kids and adults can bounce and jump and run. Not ony was it a good outlet for my son to release all his energy I could participate with him. I also had the option of watching him once I got tired at a near by table or sofa.I did do some research before coming here and was worried about saftey,however they have employees they call court monitors on every court. very friendly and interactive,especially in dodgeball. Staff is wonderful and sweet.